Teleport has been providing individuals with access to digital cable TV, Internet and home telephone in the city of Lobnya near Moscow since 2008. Over the eight years of work, the telecom operator has gained some 10,500 active customers, most of whom watch digital TV.
Why and how this operator switched to Hydra Billing read in this post.

The new version of Hydra Billing traditionally comes with further marketing features. Meet our new contract price plans!
Other minor improvements simplify the integration of Hydra with external systems.

During the years working on the Hydra billing system for service providers, we’ve done over 100 launches and were convinced we had optimized everything — but there’s always room for improvement.
Reality has taught us to be faster, more reactive and better at improving. This is what we learned when we had to complete a project for a relatively big customer in record time. Today, we’ll share this insight with you.

As an outcome of a project aimed to introduce a business processes automation system, company executives always expect to see a tangible result: satisfied clients who spend more. But this is by no means always the case, and a considerable part of the automation projects eventually fails. Let’s talk about why this happens and how such an unfortunate ending can be prevented.

Service providers who, for whatever reason, decide to change their current billing solution, are to make a choice between migrating on their own or seeking help from third-party developers. The 1st case always supposes migration to be implemented in a half-manual mode – it is a single operation and there’s no point in automating it. […]

We at Hydra develop billing systems for telecoms (Internet, TV and telephony service providers). We ship complex products and the process of building them has some specific aspects. Highly specialized enterprise level instruments have to work 24/7/365 and billing is a critical one. Here’s our take at developing a complex billing system.

Various types of companies face often repeated business processes and handling support tickets which are common for almost any tech company. Moreover, managing typical tasks and providing recurring services are often complex business processes that require cooperation from several departments. Typically these kinds of processes are often performed by employees with little to no experience and poor quality of execution which may lead to major service failures and overall service quality decline.

In Ethernet networks IPoE technology is more convenient for subscribers than usual PPP. It facilitates signups, users don’t have to memorize passwords, if the signal is lost you are still on the line.

Yet migration to new technology often bothers providers — e.g, among our clients not more than a half have migrated to it. Today we will speak about why it happens and tell you how Hydra billing helps facilitate the process.

Billing systems highly depend on databases that often become enormous in table size. PostgreSQL, Oracle and other database management systems allow partitioning, though Oracle Standard Edition doesn’t include this option.

Hydra’s money-making billing had skipped on this issue and decided to come up with how-to’s that could pinpoint potential problems and offer preventive measures. Here’s how we proved ourselves wrong.

Prior to launching our new product called ‘IPoE Portal’ we had come to the conclusion that highlighted the need for automation when switching to IPoE. Here’s our key takeaways for those who are looking forward to do it and would like to do it right.