We at Hydra develop billing systems for telecoms (Internet, TV and telephony service providers). We ship complex products and the process of building them has some specific aspects. Highly specialized enterprise level instruments have to work 24/7/365 and billing is a critical one. Here’s our take at developing a complex billing system.

Various types of companies face often repeated business processes and handling support tickets which are common for almost any tech company. Moreover, managing typical tasks and providing recurring services are often complex business processes that require cooperation from several departments. Typically these kinds of processes are often performed by employees with little to no experience and poor quality of execution which may lead to major service failures and overall service quality decline.