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In newsletters we share our expertise and experience of our clients on how to increase the income of telecom provider.

11 Jun 2025

Optimizing Technical Support with an AI Agent: The Hydra Billing Case Study

In today’s telecommunications industry, technical support is a critical component of business success. Our experience at Hydra Billing shows that traditional methods of handling support requests are no longer sufficient to meet increasing demand. The new standard for customer service is resolving issues within five minutes. However, as the volume of requests grows, continuous process […]

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23 Apr 2025

Innovative ISP Service Bundles: Global Broadband Trends

In recent years, bundled services have become a key growth driver for Internet Service Providers (ISPs). Statistics show that providers implementing bundled solutions reduce customer churn by 30% and increase Average Revenue Per User (ARPU) by 15-20%. Let’s look at the most interesting examples of service bundles worldwide. Healthcare Services Integration Safaricom, in partnership with […]

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How Internet Providers Can Generate Extra Revenue: Practical Strategies for Emerging Markets

This article explores practical strategies to help internet service providers (ISPs) in emerging markets generate additional revenue streams beyond basic internet connectivity. We will discuss complex tariff plans, additional digital services, mobile connectivity offerings, and smart discount strategies. It is specifically targeted at ISPs currently in active development or those planning to scale their operations. […]

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11 Feb 2025

Why “Smart Discounts” Is the Modern Solution for Providers?

In a highly competitive market, telecom operators and internet providers succeed by offering flexibility and personalized approaches. The “Smart Discounts” mechanism makes discount management easy and efficient. Here’s how it works, with examples. Promote Autopay with Discounts Offering discounts for enrolling in autopay motivates customers to pay their bills on time. If the customer opts out of autopay, the discount is removed, and the account […]

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30 Dec 2024

Hydra Billing: A Year in Review – 2024 🎄

As we wrap up 2024, we’re excited to reflect on the milestones we achieved together this year. Here’s a glimpse into Hydra Billing’s journey: Enhanced functionality with Hydra Version 6.2 We introduced updated time slot settings and task status tracking, providing more precision and efficiency for your operations. Additionally, we integrated Hydra with the Miatel […]

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17 Nov 2023

What’s new in Hydra Billing – Version 6.2

We are thrilled to share the news that we now have Hydra Billing 6.2. Let’s see what you get with the new version. New time interval specifications We have totally reconsidered time interval specifications. Various time interval settings could now be used both in basic contracts and in individual price specifications! Interval descriptions are now […]

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