In today’s telecommunications industry, technical support is a critical component of business success. Our experience at Hydra Billing shows that traditional methods of handling support requests are no longer sufficient to meet increasing demand. The new standard for customer service is resolving issues within five minutes. However, as the volume of requests grows, continuous process […]

In recent years, bundled services have become a key growth driver for Internet Service Providers (ISPs). Statistics show that providers implementing bundled solutions reduce customer churn by 30% and increase Average Revenue Per User (ARPU) by 15-20%. Let’s look at the most interesting examples of service bundles worldwide. Healthcare Services Integration Safaricom, in partnership with […]

This article explores practical strategies to help internet service providers (ISPs) in emerging markets generate additional revenue streams beyond basic internet connectivity. We will discuss complex tariff plans, additional digital services, mobile connectivity offerings, and smart discount strategies. It is specifically targeted at ISPs currently in active development or those planning to scale their operations. […]

Here is a list of the top 15 industry events in 2025 for ISPs, taking place in Singapore, India, Kazakhstan, Nigeria, Indonesia, Kenya, Rwanda, South Africa, Turkmenistan, and Thailand Event Convergence India 2025 Mar 19-21 NEW DELHI, India Brief description Convergence India 2025 stands out from other ISP events by offering a unique platform that […]

Why does a telecom operator need monitoring for billing and service management? How does it work, and what problems does it solve? Attention! If you are a technical specialist, the detailed technical information you are looking for is at the end of this article. Before that, we will explain monitoring in a clear and accessible […]

In a highly competitive market, telecom operators and internet providers succeed by offering flexibility and personalized approaches. The “Smart Discounts” mechanism makes discount management easy and efficient. Here’s how it works, with examples. Promote Autopay with Discounts Offering discounts for enrolling in autopay motivates customers to pay their bills on time. If the customer opts out of autopay, the discount is removed, and the account […]

As we wrap up 2024, we’re excited to reflect on the milestones we achieved together this year. Here’s a glimpse into Hydra Billing’s journey: Enhanced functionality with Hydra Version 6.2 We introduced updated time slot settings and task status tracking, providing more precision and efficiency for your operations. Additionally, we integrated Hydra with the Miatel […]

We are thrilled to share the news that we now have Hydra Billing 6.2. Let’s see what you get with the new version. New time interval specifications We have totally reconsidered time interval specifications. Various time interval settings could now be used both in basic contracts and in individual price specifications! Interval descriptions are now […]

We have added new widgets in Service Provider Console, an option of manually managing new charge logs issuing and service statuses, and improved the VLAN search engine.

Hydra 5.1 is out just a few months after the release of version 5.0. We spent a few years of work preparing it, and it’s biggest since the release of a new provisioning module in Hydra 4.0 in 2015.