During the years working on the Hydra billing system for service providers, we’ve done over 100 launches and were convinced we had optimized everything — but there’s always room for improvement.
Reality has taught us to be faster, more reactive and better at improving. This is what we learned when we had to complete a project for a relatively big customer in record time. Today, we’ll share this insight with you.

As an outcome of a project aimed to introduce a business processes automation system, company executives always expect to see a tangible result: satisfied clients who spend more. But this is by no means always the case, and a considerable part of the automation projects eventually fails. Let’s talk about why this happens and how such an unfortunate ending can be prevented.